CORE PRODUCTS

Incident & Ticket Management

Helping you – Resolve Smarter. Respond Faster. Protect What Matters

  • Accelerate incident resolution to minimize downtime and business disruption
  • Strengthen risk posture with AI-powered detection, classification, and responses
  • Ensure compliance readiness with auditable workflows and policy-aligned actions
  • Empower collaboration across departments for unified incident handling
  • Seamlessly scale with embedded integrations to existing ITSM and security ecosystems
  • Gain decision-grade visibility with real-time dashboards and impact analysis

Overview

Transform Chaos into Clarity – Instantly

In today’s fast-paced and unpredictable world, organizations face a growing spectrum of physical security threats—from theft and unauthorized access to natural disasters and workplace violence. The ability to respond swiftly and decisively isn’t just operationally important—it’s a reflection of your organization’s preparedness, resilience, and commitment to safety.
Meron’s Incident & Ticketing Management Solution delivers a comprehensive, AI-infused platform built specifically for enterprise environments. It’s not just a tool—it’s an intelligent framework for reducing risk, accelerating resolution, and ensuring regulatory alignment across every touchpoint of your physical security ecosystem.

🎯 Strategic Benefits

  • Accelerated Risk Mitigation: Respond faster to physical security threats to minimize disruption and ensure business continuity.
  • Improved Regulatory Compliance: Maintain audit readiness with transparent, policy-aligned workflows and incident documentation.
  • Workforce Empowerment: Foster real-time collaboration across departments for efficient and unified incident handling.
  • Enhanced Reputation Management: Resolve incidents swiftly to protect brand trust and stakeholder confidence.
  • Operational Efficiency: Reduce manual overhead and streamline processes through intelligent automation and AI-powered insights.
  • Scalable Enterprise Integration: Deploy across diverse environments by integrating seamlessly with existing ITSM and security infrastructures.

⚙️ Core Capabilities

  • AI correlates identity, asset, and location events to classify risk, assess impact, and suggest automated resolution workflows
  • Auto-generates and routes tickets based on severity and SLA logic, supporting escalation, remediation, and audit-ready tracking
  • Captures and attaches evidence like video, images, geolocation, and sensor inputs for enriched case context and response validation
  • Centralizes ticket intake with rule-based prioritization and automated resolution paths
  • Provides dynamic dashboards to visualize incident trends, SLA performance, and remediation velocity—customized for compliance teams
  • Natively integrates with ITSM tools and enterprise platforms to enable unified orchestration across physical, IT, and OT security operations

💡 Solution

  • Proactive Threat Detection and Response: Meron.ai anticipates and mitigates threats in real time using signal correlation and embedded intelligence—stopping risks before they escalate.
  • AI-Powered Incident Intelligence: Analyzes identity, location, and asset data to deliver contextual insights that guide remediation decisions.
  • Rich Case Evidence Capture: Collects videos, images, geo-coordinates, and sensor inputs for well-documented cases and better investigations.
  • Automated Workflow Execution: Incidents and tickets are auto-created and routed by severity and SLA rules for fast, policy-aligned resolution.
  • Centralized Multi-Channel Intake: Supports email, chat, voice, and device-based reporting with rule-driven prioritization and ticket assignment.
  • Compliance-Ready Dashboards and Reporting: Offers real-time visibility into risks, SLA performance, and policy adherence for audits and governance.
  • End-to-End Ecosystem Integration: Connects seamlessly with ITSM systems, enterprise tools, and physical security platforms for unified operations

🌟 Key Features

  • Intelligent Signal Fusion: Combines data streams from identity access, video feeds, sensors, and network activity to surface anomalies with precision.
  • Policy-Governed Workflow Automation: Executes response flows based on enterprise rulesets, eliminating manual steps and ensuring consistent handling.
  • Context-Aware Case Enrichment: Automatically attaches relevant evidence to incident records, streamlining investigations and improving audit trails.
  • Multi-Modal Incident Intake: Accepts inputs from digital, human, sensors, systems channels—ensuring no event goes unregistered, regardless of source.
  • Real-Time Risk Visualization: Presents active threat zones, correlated events, and resolution progress through interactive dashboards.
  • Flexible SLA & Escalation Frameworks: Customizable service tiers and action protocols let teams tailor urgency, routing, and oversight per policy.
  • Unified Platform Connectivity: Integrates deeply with enterprise ecosystems to drive seamless coordination between IT, OT, and physical security teams.

MERON’s Incident & Ticket Management is more than a response tool—it’s a proactive intelligence engine. By integrating AI, automation, and cross-platform orchestration, it enables organizations to turn risk into resilience and workflows into business continuity. Because protecting people and assets starts with managing the moment—and the aftermath.